Barter, a company incorporated under the laws of India, having its registered address at 1rd Floor, 11 chanditala branch road, Kolkata 700053 (“Barter”, “we”, “us” or “our”) manages and operates a website located at the URL and a mobile application under the brand name Barter (collectively referred to as the “Website”) where you can place orders to purchase the Products and/or Services offered by us to the users of the Website (“User” or “Users” or “you” or “your”). WHAT ARE THE FEES AND PAYMENTS POLICY?

This Fees and Payments Policy (“FPP Policy”), together with the Terms and Conditions [accessible at] describes Reliance’s accepted payment methods, and Reliance’s policies and procedures in relation to acceptance of fees and payments towards the services offered through the Website. Reliance’s primary object is to ensure that the Website is user friendly and equipped with reasonably expected security infrastructure to protect any financial information which may be shared by User.

User(s) are required to peruse and understand the terms of this FPP Policy. If you do not agree to the terms contained in this FPP Policy, you are advised not to accept the Terms of Use and this FPP Policy and may forthwith leave and stop using the Website. The terms contained in this FPP Policy shall be accepted without modification and also, by using, browsing, accessing, or purchasing on the Website, you agree to be bound by the terms contained herein.


  1. 1. Barterdoes not levy any fee for browsing the Website. Bartermay in future, consider levying fees on the User for using the Website as a whole, or for use of certain features of the Website. In such an event, you agree to pay any such fees, as applicable. Barterdoes not covenant or guarantee providing you with a notice prior to enforcing such a levy of fees. Your continued usage of the Website after such change in the fees will be considered to be your acceptance of such changes.
  2. 2. In order to ensure User convenience, Barteroffers multiple payment options to User. Barterwithout prior notice to User, reserves the right to add or delete payment options from the ones listed below:
  • a. payment through net banking facilities;
  • b. payment through select credit cards;
  • c. payment through select debit cards;
  • d. payment through Barter Wallet
  • e. payments through cash on delivery;
  • f. payments through prepaid payment instruments and electronic wallets;
  • g. Any other payment option as may be provided by Barterfrom time to time. The payment options referred to above shall hereinafter collectively be referred to as “Payment Options”. While reasonable endeavours are made to offer the Payment Options through varied banking channels, presently, Barteraccepts payments only from major select banking avenues. Barterdoes not accept payments made through international debit/credit cards.
  1. 3. It is expressly clarified that accepting a User’s payment through the Payment Options is solely at Reliance’s discretion. Barter reserves the right to reject payment from a User through the Payment Options for any reason whatsoever. In order to further validate a User’s transaction, Bartermay request the User to submit a copy of the User’s photo identity proof (such as the User’s PAN card), failing which, Barter reserves the right to reject a User’s payment made through the Payment Options.
  2. 4. While using the Payment Options, User agrees to provide correct, complete and accurate financial information such as credit/debit card details or prepaid payment instrument account details which may be stored by Reliance’s third party payment gateway provider. User(s) shall not use a credit/debit card or prepaid instrument which is not lawfully owned by him/her or which the User has not been lawfully authorised to use. The User shall solely be responsible for the security and confidentiality of his/her financial information. Barterdisclaims all liabilities that may arise as a consequence of any unauthorised use of the User’s financial information and/or identity, including, details relating the Payment Options.
  3. 5. Bartershall not be held responsible and shall not assume any liability in respect of any loss or damage suffered by a User owing to:
  • a. Lack of authorisation for any transaction, including such transactions carried out on gift cards and vouchers issued to User(s) as a part of Reliance’s promotions.
  • b. Exceeding of the credit/debit limit mutually agreed between the User and the issuing bank.
  • c. Any payment issue arising out of technical glitches occurring during a transaction.
  • d. Transactions being declined for reasons beyond Reliance’s control.
  1. 6. Barter reserves the right to impose limits on the number of transactions a User may undertake over the Website. Should the User exceed such transaction limits imposed by Reliance, Barter reserves the right to refuse to process such transactions. Bartermay refuse to process transactions emanating from User(s) who have suspicious or questionable transaction history on the Website. Should Barterbe dissatisfied with the credibility of a User or the genuineness of a transaction carried out on the Website, Bartershall have the right to reject such transactions. Bartermay also choose to delay the dispatch of Products purchased by such User or cancel the entire purchase at its sole discretion. The User agrees that Bartershall not be liable for any damage, interests or claims resulting from Reliance’s decision to not process a transaction or delay in the processing of a transaction on account of a User’s suspicious activity on the Website.
  2. 7. All the Products listed on the Platform are inclusive of all applicable taxes. You will be responsible for payment of all fees/costs/charges associated with the purchase of Products from us and you agree to bear any and all applicable taxes including but not limited to VAT/CST, service tax, GST, duties and cesses etc. Despite Reliance’s best efforts, there may be instances of mispricing of Products on the Website during or after the process of purchase of Products has been carried out by the User. While thorough processes of verification is carried out prior to the publication of Product prices on the Website, errors and discrepancies arising out of technical glitches and time lags are unavoidable. For avoidance of doubt, Reliance’s curative actions that will arise in the event of a price difference arising on the actual maximum retail price of a Products against the price published on the Website is set out below:
  • i. If the maximum retail price of the Products delivered to the User is lower than the price published on the Website, the User shall, within 2 (two) days from the time when he/she received the Products, intimate us at [email protected] / 8902846143 in each case resulting in an acknowledgment. Upon Barterbeing satisfied of the User’s claim, the difference amount in the purchase price against the maximum retail price shall be refunded to User’s Wallet account or transferred to the User’s bank account within 10 (ten) to 12 (twelve) working days from the date of receiving the written request from the User.
  • ii. If the maximum retail price of the Products listed on the Website is higher than what has been published and if Barteris not providing an offer or discount on such Products, Bartershall have the right to reserve the despatch of the purchased Products until the error on the Website have been rectified and the User pays the difference amount. If the User refuses to pay the difference amount, the User is entitled to seek a cancellation and the amount paid by the User shall be refunded to Wallet account or transferred into the User’s bank account within 10 (ten) working days by Reliance.
  • iii. In order to process such refunds, the User will be required to send an email to us at [email protected] providing the details of the bank account where the amount needs to be refunded. . Thereafter, the User will receive a refund if the initial mode of payment for the order was ‘cash on delivery’ on users account through net banking. If the initial mode of payment for the order was through a payment option other than the ‘cash on delivery’ option, we may transfer the refund to the User’s source account, which was used to make the initial payment.
  1. 8. To enable User to make payments for purchasing Products on the Website, in addition to this FPP Policy, the terms and conditions of the User’s bank, applicable financial institution and/or card issuing association may be applicable. The User’s bank, financial institution or card issuing association may decline or prevent the User from making electronic payments for buying the Products on the Website and Barterdoes not control the same and hence, shall not be at any point in time be held liable.
  2. 9. Bartermay, from time to time contract with third party payment service providers including banks under applicable Indian laws.
  3. 10. If it is brought to the User’s notice that a charge has been created on his/her payment instrument(s) for purchase of Products on the Website and the User is not aware of such purchase on the Website, the User is first, required to verify if his/her family members, friends or business colleagues were authorised to carry out the purchase of Products on the Website. If, despite this, the User continues to be unable to identify the charge created on his/her payment instrument(s) for purchase of Products on the Website, the User may report such unauthorised purchase to us within 2 (two) days from the date on which the unauthorised purchase was carried out on the Website in order to enable Barterinitiate investigations.
  4. 11. If the User carries out a purchase on the Website and the payment in lieu thereof has been invalidated, Barter reserves the right to retrieve the invalidated payment (“Invalidated Payment”) from the User’s Wallet Account. Should the User have insufficient Wallet amount in order to facilitate such redemption of the invalidated payment, the User shall within 2 (two) to 4 (four) working days from the date of receiving a written notice from Reliance, remit the Invalidated Payment into Reliance’s bank account, details of which shall be set out in the notice. If the User fails to remit the Invalidated Payment into Reliance’s bank account despite having received the notice, Bartershall be entitled to initiate civil and/or criminal legal action against the defaulting User at his/her cost and peril.
  5. 12. The ‘cash on delivery’ payment option allows Users to make a cash-only payment to our delivery executive or logistic partner at the time of delivery of the purchased Products to the User. Presently, we offer a maximum order value of INR 10,000 (Indian Rupees Ten Thousand) under the cash on delivery payment option. Barter reserves the right not to provide the option of cash on delivery payment for certain Products (these could be Products specified by Barteror Products with value exceeding a specified amount) or locations. User(s) are required to peruse and accept the terms set out under the Return Refund and Cancellation Policy which sets out the terms of refunds for transactions carried out using the cash on delivery payment option.
  6. 13. Barter Wallet: If a User cancels an order for which payment has already been made to Reliance, the User shall have an option to convert the amount paid towards the order into Barter Wallet. In addition, any and all refunds with respect to Products purchased through the ‘cash on delivery’ payment option will be transferred as Barter Wallet into the User’s Wallet account and in the event of the User expressing his/her intention to deactivate his/her account then such unused Wallet amount will be transferred to the source account. Barter may at its sole discretion, issue Barter Wallet to users. The Wallets can be used by the user for future purchases only on the Website. In the event of a User wishing to deactivate his/her account with Reliance, the User agrees that all Wallet granted by Barter available on the User’s Wallet account, if any, will automatically stand forfeited, and Barter will not be required to process any refunds in any manner whatsoever. The User therefore agrees to use and exhaust any existing Wallet prior to requesting for a deactivation of his/her account on the Website. Notwithstanding anything to the contrary, any refund of Wallet to the User’s wallet account will be at the sole discretion of Reliance. If Barter suspects any fraudulent activities, Barter reserves its right to hold back transfer of any Wallet to User’s Wallet account.

Customer Support Team:

You may direct any queries or concerns relating to the Fees and Payment policy to our customer support team who can be contacted at:

Contact Details:

E- mail id – [email protected]

Contact No – 8902846143